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Security information for business

The NSW Government is committed to working with businesses in NSW to counter terrorism.

  • Crowded places - owners and operators of crowded places have the primary responsibility for protecting their sites, including a duty of care to take steps to protect people that work, use, or visit their site from a range of foreseeable threats, including terrorism.
  • Critical infrastructure - NSW Government is working closely with owners/operators of critical infrastructure through the NSW Protecting Critical Infrastructure from Terrorism Program.
  • Transport security - a national approach to transport security with state specific measures has been implemented.
  • Chemicals of security concern - the Council of Australian Governments has endorsed the Report of the Management of Chemicals of Security Concern to strengthen security for chemicals that terrorists are most likely to access or target in Australia.

How can businesses help?

Businesses can help us in a number of ways.

1. Implement security measures into your own business

Details about some of the government programs to assist NSW businesses manage their security risks is available in the Good Security, Good Business guide.

The guide provides details of how your business can minimise risks, manage and recover from an incident, including a terrorist attack.

2. Know your customer

This is particularly important for businesses that sell or provide a service that could be used by terrorists for the purpose of carrying out an attack. Businesses could include those that sell everyday knives, chemicals, industrial chemicals, hardware stores, car hire places etc. Here are some ways you can 'know your customer':

Profile of the customer

  • Are they known to the store?
  • Does the customer fit the usual profile of your customers?
  • Do they have an ABN or identification?

Nervous or evasive behaviour

  • Does the customer appear to be unusually nervous?
  • Is the customer acting evasively?
  • Is the customer avoiding security features?

Responsible use of the product

  • Is the customer familiar with the product?
  • Does the explanation of what the person is buying the product for, the same as the usual purchase of the product?
  • Do they intend to use the product?
  • Do they understand the properties?

Unusual orders

  • Does the amount ordered seem appropriate for the task or job being undertaken?
  • Is the strength of product suitable for the purpose the customer has declared?
  • Is the order in either small or excessively large quantities compared to regular orders?
  • Record details of the suspicious purchaser i.e. description, registration or credit card details.

Payment method

  • Do they want to pay in cash regardless of the value of the purchase?


  • Does the customer want to collect the purchases themselves?
  • What type of vehicle do they arrive in (private car versus a work vehicle)
  • If delivered, does the business address fit the profile of the chemicals ordered?
  • Should you wish to contact the NSW Police Force's Business Contact Unit, please email your enquiry to bcu@police.nsw.gov.au.